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Refund Policy
We want you to love every piece of decor you receive from DecoCraft. If something isn’t right, we’re here to help.
Eligibility for Refunds
- We accept refund requests only for items that arrive damaged or defective.
- To be eligible, please contact us within 48 hours of receiving the item, along with clear photos and a brief explanation.
- The item must be returned in its original packaging and unused condition.
How to Request a Refund
- Email us at [Your Support Email] with your order number, photos of the damage, and your concern.
- Our team will review your request and respond within 2 business days.
- If approved, we’ll issue a full refund or a replacement, based on your preference.
- Refunds are processed back to your original payment method within 5–7 business days after approval.
Non-Refundable Items
- Products that were used, altered, or damaged after delivery
- Custom-made or personalized items
- Orders returned without prior approval
Shipping Costs
- Original shipping charges are non-refundable.
- If a return is approved, you may be responsible for return shipping unless the item was received damaged.
Need Help?
If you have any questions, don’t hesitate to reach out—we’re happy to assist you:
📧 decocraftmail@gmail.com
📞 Cell: 7373010050